Hirika & Dhruti Gift card

1. Gift Card Policy & Terms
1.1 Denominations
Gift cards are available in the following denominations:
CAD 50
CAD 100
CAD 250
CAD 500

1.2 Validity
Gift card validity begins from the date of purchase, not the date of activation, and remains valid for 12 months from that date. Any unused balance remaining after the validity period will expire and cannot be reinstated, extended, or refunded.

1.3 Redemption
Gift cards can be redeemed against any product on the Hirika & Dhruti website, across all collections, with no minimum order value requirement.
Gift cards are valid for a single use only. The full value of the gift card must be redeemed in one transaction; partial redemption across multiple purchases is not permitted.

1.4 Combination with Discounts & Offers
Gift cards cannot be combined with discount codes, coupon codes, or other promotional offers. Only one form of value reduction may be applied per order.

1.5 Refunds & Cancellations
Gift card purchases are final and non-refundable under any circumstances, including in the event of order cancellation. Once issued, the value of a gift card cannot be converted back to cash or the original payment method.

1.6 Transferability & Restrictions
Gift cards are transferable and may be gifted or passed on to another person for redemption. Hirika & Dhruti is not responsible for gift cards that are lost, stolen, or shared with unintended recipients once issued.

2. Order Customisation — Terms & Conditions

2.1 Customisation Charges
There is no additional charge for order customisation.

2.2 Production Timeline
Customised orders take up to 15 days to produce from the date the order is confirmed.

2.3 Cancellations
Once production has commenced on a customised order, the order cannot be cancelled.

2.4 Returns & Exchanges
Customised orders are only eligible for exchange, and only in the case of the product arriving damaged.
A photograph of the damage must be taken and shared with us within 2 hours of receiving the product to be eligible for an exchange.

2.5 Requesting Changes to an Order
If a customer wishes to make changes to a customised order after it has been placed, the request must be submitted within 2 days of placing the order. Change requests made after this window cannot be accommodated, as production may have already commenced.

2.6 Customisation Limitations
There are currently no customisation requests that cannot be accommodated; all reasonable customisation requests within the above timelines will be honoured.